PrairieLearn is an open-source learning platform. PrairieLearn, Inc. (“we”, “us”, or “our”) is a company created to provide hosting and support for the PrairieLearn software at prairielearn.com (the "Site"). This document explains our policies regarding the collection, usage, processing, disclosure and security of your Personal Information when using the software provided by PrairieLearn, Inc. (the “Service”). By using the Site, you agree to the collection and use of information in accordance with this policy, which apply to all visitors, students, teachers, instructors, administrators, and others who access the Service (“Users”). If you are using the Site in accordance with a PrairieLearn contract with a university, school, college or legal entity (“Institution”), that Institution may separately require you to confirm acceptance of privacy and related provisions established by the Institution regarding your use of the Service.
While using our Site, Users need to create an account or use their Institution login credentials. PrairieLearn may have access to certain personally identifiable information, hereinafter referred to as your “Personal Information”, that may include, but is not limited to the following: first and last name, email address and phone number, institution name, password, and credit card information. This Personal Information is used to carry out actions you request through the Site, such as user support, order history, and Service payment.
We also may retain information on your behalf, such as files and messages that you store using your account. If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email.
Communications: We may use your Personal Information to contact you with software updates and other information regarding your use of the Service. Course owners using the free Service may receive emails with product updates, promotional messages, surveys and other communications.
When a User joins a course on the Services as a student, we get access to their email address and possibly their student identification number. In addition, we collect information about their interactions with the Site and their educational records, such as submitted assignments and corresponding scores. These User interactions on the Site while using the Service are referred as “Log Data”. PrairieLearn may send Log Data to a Learning Management System. Log Data may also include the User device’s Internet Protocol (“IP”) address, browser type, and operating system when using the Site. This information is used for purposes of providing the Service, validation and verification of a user account, tracking of transactions that you perform through the Site, security, improvement of the Services, and other purposes. We may use a person’s IP address to combat spam, malware, and identity theft, and to protect the integrity of the Service.
In addition to the specific uses described above, we may also make use of Personal Information for the following purposes:
We will keep User’s Personal Information for as long as necessary to provide them with our Services. We will also keep User Personal’s Information as necessary for backup, archiving, audit, preventing fraud, resolving disputes, and troubleshooting problems.
We will not share any Personal Information that we have collected from you, except under these circumstances:
If you are a parent or legal guardian of a student user who is under the age of 18, you may wish to request access to your child’s Personal Information. However, because we hold limited information about student users, we will not be able to verify who a particular student is or what your relationship to them is. Therefore, all such requests must be submitted to the educational institution.
We strive to keep your personal information safe and secure at all times. Your personal information is processed entirely within the United States, except as detailed below.
FERPA (Family Educational Rights and Privacy Act) requires that reasonable measures be taken to ensure the security of personally identifiable information from student academic records. PrairieLearn, Inc. will make every effort to comply with the FERPA disclosure policies.
For certain Canadian universities, all personal information collected by or through the Service is stored only in Canada and accessed only in Canada in accordance with the British Columbia Freedom of Information and Protection of Privacy Act (“FIPPA”) section 30.1 except as authorized under FIPPA section 33.1(1)(p), (p.1) and (p.2) or otherwise approved by Customer in writing. For greater clarity, for these Canadian universities, PrairieLearn will comply with all obligations under FIPPA with respect to personal information and all production data centers and disaster recovery sites will reside within Canada.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Information and continuously audit for security vulnerabilities. Passwords are required to access your Personal Information, and it is your responsibility to keep your password confidential. Even with all the security measurements, we cannot guarantee the absolute protection of your Personal Information from hackers and unauthorized third parties when using public networks. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.
You may change some of your personal information in your account by editing your profile within the Service. You may also request changes or deletions by emailing us at the email address below. We will respond to your request, when permitted by law, within 30 days. We may be unable to delete information that resides in our archives.
If you are a student, we may be obligated to comply with requests from your instructor, course owner, or educational institution to change or delete the Personal Information associated with your Account. In addition, you may lose access to information from a particular course due to access rules specified by your instructor.
PrairieLearn is operated in the United States. If you are located outside of the United States, then please be aware that information we collect will be transferred to and processed in the United States. By using our Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you are located, reside and/or are a citizen. We ensure that the recipient of your Personal Information offers an adequate level of protection and security, for instance by entering into standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission or other applicable regulators or legislators.